Shipping policy

At Soul Brew Kombucha, we’re committed to delivering your order with care and in a timely manner. Please review our shipping policy below.

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Shipping Areas

We currently ship within the continental United States. At this time, we do not ship internationally or to P.O. Boxes.

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Processing Time

Orders are processed within 2–4 business days after payment is received.

  • Orders placed on weekends or holidays will begin processing on the next business day.

  • You will receive an email confirmation with tracking information once your order has shipped.

 

 

 

 

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Shipping Methods & Timing

 

 

  • All kombucha and mocktail kits are shipped via standard ground shipping.

  • Typical delivery times range from 2–7 business days, depending on your location.

  • During warmer months, orders may be shipped with insulation or ice packs to protect freshness.

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Shipping Delays

Soul Brew Kombucha is not responsible for shipping delays caused by:

  • Incorrect or incomplete addresses

  • Carrier delays (e.g., due to weather, holidays)

  • Natural disasters or other unforeseeable events

 

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Damaged, Lost, or Incorrect Orders

If your order arrives damaged, incomplete, or is lost in transit, please email us within 48 hours of delivery at:

📧 SoulBrewOrders@gmail.com

Be sure to include:

  • Your order number

  • A description of the issue

  • Clear photos of packaging and contents

We’ll work with you to make it right through replacement or refund (at our discretion).

Sustainability

We strive to ship using eco-friendly materials whenever possible. Our packaging is recyclable or compostable, aligning with our commitment to wellness and the planet.